Mungus Payments & Returns Policy

Returns and Replacements: If you receive a defective or damaged product, you have the right to reach out to us within 7 days of receiving your package. We will investigate the situation immediately. Our management team will review complaints and address them appropriately, either with a credit or a replacement product. Only those with a valid case of a defective product can receive a replacement. On a case-by-case basis, Mungus has the authority to decide the appropriate compensation, whether it be a replacement or credit.

Credit Policy: Credits are given in the form of coupon codes, which expire after 90 days. Each code can be used just once. The credit should be fully used; otherwise, the remaining balance will be rendered invalid. Mungus cannot issue another coupon code to overwrite the remaining credit.

Refunds: If you are not satisfied with your order for any reason beyond defective or damaged products, we may offer a refund. The customer will be responsible for all shipping costs for returning the package. Refunds will be issued once the returned product has been received and inspected.

Damaged or Incorrect Products: If your order was incorrectly delivered or you received a defective product, Mungus will take responsibility for the shipping cost to return the order. In cases where the customer is unsatisfied for any other reason, a refund may be provided, but the customer will cover the shipping costs for returning the package.

Out-of-Stock Products: If any product goes out of stock before your order is shipped, we will notify you so you can adjust your order. We will try to reach out to such customers for around 3 days. On the third day, a closely matched product will be chosen. If we can’t contact the customer, credit/refund will not be offered for any closely matched product chosen as a replacement.

Incorrect Addresses: Mungus ships only to the checkout address. If the address used at checkout is incorrect, it will lead to a delay in shipping and may incur an additional fee for re-shipping. Mungus has the authority to charge customers an additional fee to re-ship any package for reasons such as an incorrect address used at checkout.

Quality Control: At Mungus, we take adequate steps to ensure our products being delivered to customers are of the best quality. We use necessary safety gear like disinfected gloves when handling our products. We also sanitize shrooms to ensure they are safe and clean. Your package will be well taken care of, evident by the airtight plastic bag used for packing your product. If you feel your package has been tampered with before delivery, please reach out to us.

Discreet Packaging: We respect that you may want to avoid drawing attention to your orders, so we make our deliveries as discreet as possible. There will be no branding on the outer package that hints at the contents inside. Only the products inside your package will have our branding “Mungus.” In case of a return, we have our address printed discreetly on the outside of your package.

Contact Us: If you have any questions or need further assistance with a return, our customer support team is here to help: