SHIPPING INFORMATION | MUNGUS SHROOMS

Ensuring that your products arrive at the stipulated time and in a safe manner is what we guarantee at Mungus. All package deliveries will be carried out as discreetly as possible. The package will not be boldly labeled with the contents being delivered.

Shipping Policies: We offer reliable and discreet express shipping throughout Canada. Our packages are shipped via a secure and trackable medium to ensure your order arrives safely. In case of any package going missing or getting damaged, we will take every necessary measure to right the situation. Whether investigating the shipping courier, refunding the order, crediting, or replacing, we will right the wrong.

Delivery Times:

• • Express Shipping: 1-3 business days.

Shipping Costs:

• • Express Shipping: Free for orders over $100.
  • Express Shipping: $20 for orders under $100.

Order Tracking: After placing your order, you will receive a confirmation email with your tracking number. To track your order:

1. 1. Visit our Track Your Order page.
   2. Enter your order number and email address.
   3. Click “Track Order” to view the status of your delivery.

Damaged Products: If you receive a damaged product, you have the right to reach out to us within 7 days after receiving your package. We will investigate the situation immediately. The management department will review complaints and attend to them appropriately, whether with a credit or replacement product. Only those who have a case of a defective product can get a replacement. On a case-by-case basis, Mungus has the authority to decide the right compensation, whether replacement or credit.

Credit Policy: Credits are given in the form of coupon codes, which expire after 90 days. Each code can be used just once. The credit should be fully used; otherwise, the remaining balance will be rendered invalid. Mungus cannot issue another coupon code to overwrite the remaining credit.

Return Policy: We are confident about our product, but if a customer is not satisfied with any order, we may offer the chance to return the order. If your order was wrongly delivered or a defective product was delivered, we will take responsibility for the shipping cost to return the order. If a customer is unsatisfied for any other reason, we may provide a refund, but the customer will be responsible for all shipping costs for returning the package.

Out-of-Stock Products: If any product goes missing or out of stock before your order is shipped, we will notify you so you can adjust your order. We will try to reach out to such customers for around 3 days. On the third day, a closely matched product will be chosen. If we can’t contact the customer, credit/refund will not be offered for any closely matched product chosen as a replacement.

Incorrect Addresses: Mungus ships only to the checkout address. If the address used at checkout is incorrect, it will lead to a delay in shipping and may incur an additional fee for re-shipping. Mungus has the authority to charge customers an additional fee to re-ship any package for reasons such as an incorrect address used at checkout.

Quality Control: At Mungus, we take adequate steps to ensure our products being delivered to customers are of the best quality. We use necessary safety gear like disinfected gloves when handling our products. We also sanitize shrooms to ensure they are safe and clean. Your package will be well taken care of, evident by the airtight plastic bag used for packing your product. If you feel your package has been tampered with before delivery, please reach out to us.

Discreet Packaging: We respect that you may want to avoid drawing attention to your orders, so we make our deliveries as discreet as possible. There will be no branding on the outer package that hints at the contents inside. Only the products inside your package will have our branding “Mungus.” In case of a return, we have our address printed discreetly on the outside of your package.

Different Payment Methods: To enable easier payments, we accept Bitcoin and e-transfer payments. Once we receive your payment and it has been approved, we send your package right away. Payment approvals can take up to 48 hours on weekends and 24 hours on weekdays. These payment methods ensure that your transactions are carried out discreetly.

Quick Delivery: We understand you want your shroom products delivered as fast as possible. We ship all our delivery packages through Canada Post express shipping. Your products can get to you within 1 to 3 working days. If your order comes in before 1 pm PST Monday to Friday, we send your package out immediately that very day. We provide free express shipping for orders over $100 and low shipping rates for orders under $100. It is safe to get your shrooms delivered to you online rather than meeting with a vendor. Relax, your top-quality Mungus product will get to your doorstep in due time.